We make deliveries with verified courier services:

Immediately after shipment, we will send you the tracking number of the parcel and consult regarding the delivery time.

For wholesale customers, we deliver products to the warehouse of your logistics operator in Korea. The cost and terms are clarified according to the request. 

Lost or Delayed Deliveries

Before placing an order, it is a must to check the rules and regulations of the customs service of your country.  If your package was suspended at the border, please contact your local customs office to pay the tax and get your package.

If it is not possible to receive your parcel at customs, please contact the courier service and cancel the parcel. Once the parcel is returned to us, we will send it again. In the event that the parcel is delayed at customs a second time, as soon as it is returned to our warehouse, we will refund your money, excluding the cost of the courier service.

If your package is delayed or not tracked because of the shipping company, our staff will do their best to facilitate its search.

We accept returns of any product in the following cases:

• If the product has manufacturing defects  

• If an incorrect order was received

To issue a refund, please contact our support team or write an e-mail and send a photo and video proof of unpacking the product. We will be sure to resolve the situation, issue a refund or send you a new one. 

You can find information about the refund of your money in the section Payments.